Flower Deliveries

Scentiments deliver flowers and floral arrangements throughout Bristol. Deliveries outside of our standard delivery area will be made via our relay network.

Deliveries will be made during working hours on Monday to Saturday. There are no deliveries on Sundays or Bank Holidays. Wherever possible, we will accommodate requests for AM/PM delivery but this cannot be guaranteed.

For same day delivery within the UK, Republic of Ireland and Channel Islands your order must be placed by 1pm GMT Monday to Friday and by 11am GMT on Saturday. Orders received for Sundays or Public Holidays will be delivered the next working day. (More notice will be required at peak periods – Valentine’s Day, Mothers’ Day & Christmas).

In respect of orders outside the UK, Channel Islands and Republic of Ireland, delivery shall be made as soon as is reasonably practicable but you acknowledge that delivery on the intended delivery date, particularly in respect of orders received for same day delivery or for Sundays and Public Holidays, cannot be guaranteed.

Incorrect personal details may lead to problems or delays in delivery, so before placing your order, please ensure that you have included the full address details, including accurate postcode and contact number of the intended recipient and your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered.

Whilst we agree to use all reasonable endeavours to ensure that delivery will be on the intended delivery date you acknowledge that in very occasional circumstances delivery on the requested terms will not be possible. In such circumstances you will be given prior notice wherever possible and we shall either make alternative arrangements or shall reimburse your VAT

All products are subject to VAT @ 20%, which has been included in the price.

Order Ambiguity

If for any reason the order received by Scentiments is ambiguous (e.g. incomplete address) we will endeavour to contact you to clarify the order and deliver it on the required date. We reserve to right to cancel your order with warning. This does not affect your statutory rights.

Product Similarity

Scentiments has a constantly changing stock. Whilst we endeavour to supply your exact request, in the event of seasonal unavailability, short notice or supply problems, we reserve the right to alter items for other high quality flowers. Please note that we cannot guarantee specific flowers without more than 48 hours notice.

Care

Scentiments only buys the top grade flowers and plants, which will be supplied, to you in perfect condition. After this it is up to our customers to care properly for their beautiful gift. If you are unsure of how to look after it or if there appears to be a problem, please ring immediately. Our qualified staff will be able to give professional advice to help you enjoy your flowers for longer.

Peak Periods

During peak periods including Valentine’s Day, Mother’s Day, International Mother’s Day and Christmas, prices on this website are subject to change without any prior notice.

Mailings

Scentiments Flowers may occasionally send you promotional emails about services offered by the company or announcements pertaining to our products – if you requested them by checking the appropriate box on the form. If at any time you no longer wish to receive such mailings, you can opt out as detailed below.

Payments

We only accept payments from customers within the mainland UK in pounds sterling. Our payments are processed by RBS Worldpay.

Compliance with Legal Process

We may disclose personal information if we are required to do so by law or we in good faith believe that such action is necessary to comply with the law.

Removing and Correcting Personal Information

Upon request, Scentiments Flowers will:

  • Remove your personal information from our database;
  • Correct personal information that you state to be erroneous;
  • Allow you to opt out of further email contact.

Please send opt-out and change-of-details requests to [email protected]

External Sites

Scentiments Flowers is not responsible for the content or the privacy policies of any Web sites to which it may link.

Law governing the Terms

Use of this Web site and these Terms shall be subject only to the laws of England and Wales which shall exclusively govern the interpretation, application and effect of all the above permissions, exclusions, licences and conditions of use.

Jurisdiction

The Courts of England and Wales shall have exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with this Web site and its use and these Terms.

Where national regulatory authorities have jurisdiction over the contents of this Web site, frank-It has attempted to ensure compliance with the requirements of such regulatory body. However, some of the information in the pages contained in this Web site is not to be accessed from certain jurisdictions and no representation or warranty is made as to whether the information available in this Web site complies with the regulatory regime of countries from which the pages in this Web site should not be accessed.

Health and Safety Policy

The company recognises that complying with the Health and Safety at Work etc. Act 1974 (and regulations made under it) is a legal requirement, not a matter of choice.

Our policy is to exceed the minimum requirements of the law where possible and to do this we will provide sufficient resources to meet this commitment. We will also ensure that systems are in place which will allow us to maintain, monitor and, where necessary, improve safety performance. Included in these systems will be means to allow communication and consultation on health and safety matters between all levels of the business.

In return, the Company expects employees at all levels to exceed their minimum legal duties, which are given later in our organisational responsibilities. This includes co-operating with us on safety matters and taking care of their own safety and that of others, whether from within the company or from outside, who may be affected by their actions.

Any information, instruction, training or supervision necessary to meet these commitments will be provided to those who require it in order to perform their job safely.

The policy and the way it has operated will be reviewed at least annually and more often if the business changes in nature or size. Any revision necessary to improve safety performance will be made and then reported to employees.

This revision dated: 10/07/2009

Copyright

If you know of any sites that are in violation of our copyright or if you have any questions or comments regarding this notice, please contact us for immediate assistance.